Swifbi

Business travel booking FAQs

Yes. We confirm the system is a "Full-Cycle" engine. It handles real-time Search, PNR Generation, Automated Ticketing, and Payment Gateway integration. Cancellations and refunds are managed via the Admin Panel according to the specific rules of your integrated API providers.

Multiple Suppliers. The architecture is built for Multi-Source Aggregation. You can integrate multiple GDS (Amadeus/Sabre) and LCC consolidators simultaneously to compare fares and provide the best net rates to your customers.

Yes. These core modules are fully developed and ready for deployment. The system natively supports Dynamic Packaging (Flight + Hotel), unlimited currencies, and multi-language toggles to serve global markets.

Confirmed. You will have a "Master Admin" dashboard. This includes a robust B2B/B2C CRM, multi-level user permissions (Staff, Agents, Sub-agents), and a financial reconciliation suite for tracking every transaction.

None. Because you own the database, there are no artificial limits. You can create as many staff roles or custom reports as your business requires.

Highly Flexible. The system uses a modular CMS (Content Management System). You can update banners, modify SEO-friendly pages, and change layouts directly from the admin panel without needing a developer for basic changes.

Yes. The system is 100% Mobile Responsive. It includes automated Email/SMS triggers for bookings and API-ready social media logins.

Guaranteed. Upon final deployment and project completion, the Full Source Code and SQL Database will be handed over to you.

Yes. This is a Standalone Ownership Model. There are no Annual Maintenance Costs (AMC), no License Fees, and no per-booking commissions owed to Tripkies.

We provide a dedicated support desk.

S1 (Critical/System Down): 2–4 Hours.
S2 (High/Feature Bug): 8–12 Hours.
S3 (Normal/Query): 24 Hours.

Our SLA covers the core engine and code stability. We do not control third-party API downtime (supplier-side issues), but the system is built to notify you immediately if a supplier link is inactive.

Yes. We commit to a 25-working-day timeline for the initial system deployment.

Yes. We follow a Staging-to-Live process. We deploy to a private test environment (UAT) first. Once you test and approve all functionalities, we move the system to your Live Production server.

We aren't just selling you a "link." We are deploying a Revenue-Generating Engine directly into your hands. By the end of next week, you will have a live system that you own 100%, with no monthly "tech-taxes" or hidden fees.

Absolutely. Our platform is designed as an Open-Architecture System. Your technical team (or ours) can map them directly into our engine. We support all major GDS and LCC aggregators. The process is simple: We ensure the mapping is correct, and deploy it under your own hosting.

Since the system belongs to you, your internal technical team can add new features or integrate new APIs at any time without paying Tripkies a single dollar. You are not dependent on us for your system’s growth. If you prefer our specialized expertise for future additions, our pricing remains transparent and project-based. New Features: We provide a flat-rate quote based on the specific requirement.

No AMC (Annual Maintenance Cost). There are zero mandatory maintenance or support costs.

Yes, absolutely. Our system is a fully automated, end-to-end travel booking engine. It is designed to handle the entire lifecycle of a sale—from the initial search to the final ticket issuance—without requiring manual intervention. The system automatically creates the Passenger Name Record (PNR) in the supplier's system. The system generates a professional E-Ticket/Voucher under your own brand.

How Refunds, Cancellations, and Changes are Managed:
Automated Tools: The system is built with core modules to handle standard requests. Most API-supported actions (like simple cancellations or status checks) can be triggered directly through your Admin Dashboard.
Direct Expert Assistance: For complex scenarios or technical synchronization with the supplier, you aren't left to figure it out alone. You will be provided with:

A Dedicated WhatsApp Support Channel: For real-time, instant communication.
Direct Technical Support Number: For urgent business-critical matters.
Priority Email Support: For documented tracking of updates or changes.

Yes, it is a completely automated travel booking engine. Real-Time API Communication: Once the customer completes their payment through your integrated payment gateway, the ticket is issued globally in real-time. There is no need for manual intervention from your side. The system immediately generates a professional E-Ticket/Voucher under your own brand.

Because the system is installed on your own server, you aren't sharing resources with hundreds of other agencies (unlike a SaaS model). This dedicated environment significantly reduces latency. We use AJAX/Asynchronous loading, meaning the website's frame loads instantly, and results appear the moment the API delivers them. This prevents the page from 'freezing' or 'hanging.'

Template systems are often slow because they contain thousands of lines of code you don't need. Templates often break when the original developer stops updating them. Since we built this from scratch, you own a unique asset that any professional PHP developer can manage or upgrade for you in the future.

No, there are no hidden fees for the essential modules. The system setup is designed to take you from 'zero' to a 'live, revenue-generating business.' We do not believe in charging extra for the tools you need to actually operate.

Yes, the integration of your first Flight API is fully included in the booking system. We do not charge separately for the initial integration because a booking engine is not 'functional' without at least one live data source. Our goal is to hand over a system that is ready for business the moment you log in. We ensure that the flight results, pricing, and baggage rules from that API are correctly mapped to your website’s search results. when a customer clicks 'Book,' the request is successfully sent to the supplier provider to secure the seat.

Here you only pay for the actual hours of development and deployment. Because we built our system from scratch using the PHP CodeIgniter framework, we have developed a proprietary 'Modular Foundation.' We don't have to 'reinvent the wheel' for every client. We have the core architecture ready; our work for you is the specialized labour of custom integration, branding, and server deployment. This allows us to work faster and charge less without sacrificing quality.
In a 'White-label' model, the provider takes a piece of your profit forever through monthly fees and booking commissions. Our model is Build-and-Transfer. Most companies charge more because they want to keep you dependent on them. By giving you the Source Code and Hosting Control, we remove the need for a 'support department' that you have to pay for every month or AMC. We don't need to overcharge you at the start because we believe in a long-term partnership where we grow as you add more features.

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